Return Policy:

Our web store establishes return policies in conjunction with our suppliers and manufacturers.

Most of the product on our site is custom-made to order.  Any product that has been modified in any way i/e: cut, stained, painted, drilled, scratched or screwed, is NOT generally eligible for return.  This includes finishes applied by the manufacturer as requested per the order.  This policy does not include most of the white goods and some packaged sets.   However, some manufacturers keep certain high-volume popular items with certain finishes in inventory and allow for these items to be returned.  It is best to first call for details.  Please feel free to contact us and we will see what we can do to assist you in your pursuit for a return or exchange.  Any item approved for a return or exchange will be subject to a restocking fee.  Restocking fees are established by the manufacturer and may differ from one product line to another.  The Customer is responsible for all return shipping expenses.

All Return Authorizations must be approved prior to returning products.  Any product returned without a return authorization number to reference will not be accepted and will be returned to the sender.  Please make sure you follow this procedure as a strict enforcement of  this policy is the only way to effectively manage returns. 

If any product is delivered damaged, you must first file a claim with the freight company.  We will replace any product damaged in shipping at no additional cost to the customer once we receive proof of damage claim filed. 

If any product is not the correct size or item type ordered due to our error, the item will be replaced with the correct item as originally ordered at no cost to the customer.  If the product was incorrectly ordered by the customer, i/e:  wrong product size, finish, color, length, etc, we will be glad to replace the original product at the customers expense with the correct product as long as the product is returnable in accordance with the manufacturers return policy.  However, charges for the original product and any shipping and handling fees cannot be credited for customer mistakes.  Orders that are placed with errors that are identified by our quality review process prior to shipping that results in an order being modified and a refund issued, that item will be deemed the same as a returned item and the amount being refunded will be assessed a 25% processing fee for that item.  

Custom-Made Products:

Custom products are just that, Custom-Made and are not generally eligible for re-sale.  Therefore, once an order is received, processed and submitted to our suppliers, it can not be canceled.  So please, make sure your order is what you expect it to be and is placed correctly the first time.

All Finial Company products are custom.

All Gould products are custom.

All Gould Traverse Systems are custom fabricated and are NOT RETURNABLE. 

All Graber products are custom.

All Kirsch products are custom.