On this page are the questions most frequently asked by our customers.  We try to answer each question specifically.  If you do not find the answer to your question here, please contact us and we will be more than happy to answer your questions.

Q1: How do I contact you?

Q2: What methods of payments do you accept?

Q3: When will my credit card be charged?

Q4: Will I receive an order confirmation?

Q5: How long will it take to receive my order?

Q6: Are your online transactions secure?

Q7: Will you give out or sell any of my personal information?

Q8: Do you charge sales tax?

Q9: What are your shipping costs?

Q10: Can I change or cancel my order?

Q11: How can I review the status of my order?

Q12: My order status shows as shipped. When can I expect my order?

Q13: My order was received damaged. What are my options?

Q14: Which name brands do you carry?

Q15: Do you ship outside the continental U.S.?

Q16: Do you ship catalogs or brochures?

Q17: What is the difference between poles listed as Fluted, Reeded, Smooth and Twist?

Q18: What does the term "Clearance" mean?

Q19: What does the term "Return" mean?

Q20: What does the term "Projection" mean?

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A1: How do I contact you?

You can contact us via email, regular mail, fax or phone. Email is the preferred method. However, if you have technical questions and need immediate assistance, please feel free to call our professional staff. [back]

A2: What methods of payments do you accept?

We accept MasterCard, Visa, American Express, Discover, Diners Club and Paypal. [back]

Your credit card will be billed as soon as the purchase amount can be verified. [back]

A4: Will I receive an order confirmation?

Yes, A confirmation is automatically created.  You will receive it a few seconds after you confirm your order. [back]

A5: How long will it take to receive my order?

Some orders will ship within 48 hrs.  Most will take 2 - 3 weeks to ship due to the finishing process.  Special order may take up to 3 weeks. [back]

A6: Are your online transactions secure?

Absolutely, All transactions are certified with Verisign. [back]

A7: Will you give out or sell any of my personal information?

Absolutely not. Please refer to our Privacy Policy. [back]

Only if the sale is made in the state of Kansas.  Taxes will automatically be applied during checkout. [back]

A9: What are your shipping costs?

You can view an estimate of the shipping costs during checkout. However, final shipping costs will be displayed on the Invoice you see before confirming your order.  Shipping is calculated using averages.  Please see our Shipping Policies.[back]

A10: Can I change or cancel my order?

Changes cannot be made once an order has been confirmed.  It is best to cancel the order and place a new one with the corrected information.  [back]

Click on the "Order Tracking" link on the left panel of each page and enter the order number as listed on your Invoice. [back]

A12: My order status shows as shipped. When can I expect my order?

Please refer to our shipping policy. [back]

A13: My order was received damaged.  What are my options?

Please refer to our Return Policy. [back]

We carry The Finial Company, Gould, Graber, Kirsch, Metal Mania, and Paris Texas Hardware.  We also carry a flexible track systems for curved walls. [back]

A15: Do you ship outside the continental U.S.?

Of course!  Hawaii is our favorite place :-)  Please call us us for details. [back]

A16: Do you ship catalogs or brochures?

No, We do our best to provide all pertinent product information on our web site to enable you to make quality decisions. [back]

A17: What is the difference between poles listed as Fluted, Reeded, Smooth and Twist?

The best way to descibe this is to show you what they look like.  Click Here to be directed to that document.  Please be patient as this takes a little time to load. [back]

A18: What is the difference between the terms "clearance", "return" and "projection"?

Clearance : The distance measured from the wall to the back of a drapery rod.  This is how far out the drapery rod is positioned from the wall.

Return: The distance measured from the wall to the center of the bracket cup.

Projection: The distance measured from the wall to the front of the drapery rod or bracket.  This is how far the system projects our from the wall.  [back]