Each manufacturer or supplier has its own return policies. Contact us for details.
If any product is delivered to the customer damaged, a report must be filed with us within 5 days of receipt.
Any product damaged in shipping will be replace at no additional cost to the customer once we receive proof of damage. Most product on our site is custom-made to order. Any product that has been modified in any way i/e: cut, stained, painted, drilled, scratched or screwed, is NOT eligible for return. This includes finishes applied by the manufacturer as requested per the order. Any prepackaged sets are NOT eligible for return if the package has been opened.
For any product returned that was part of an order that received free shipping, the refund amount will be the price of that item less any re-stocking fees plus whatever the cost would have been for shipping that particular item.
Some manufacturers keep certain high-volume popular items with certain finishes in inventory and allow for these items to be returned. It is best to first call for details. Please contact us and we will see what we can do to assist you in your pursuit for a return or exchange. Any item approved for a return or exchange will be subject to a restocking fee. Restocking fees are established by the manufacturer and may differ from one product line to another. The customer is responsible for all return shipping expenses.
All Return Authorizations must be approved prior to the return of any product. Any product returned without a return authorization number to reference will not be accepted and will be returned to the sender. Please make sure you follow this procedure as a strict enforcement of this policy is the only way to effectively manage returns.
If any product is not the correct size or item type ordered due to our error, the item will be replaced with the correct item as originally ordered at no cost to the customer. If the product was incorrectly ordered by the customer, i/e: wrong product size, finish, color, length, etc, we will be glad to replace the original product at the customers expense with the correct product. However, charges for the original product and any shipping and handling fees cannot be credited for customer mistakes. Orders that are placed with errors that are identified by our quality review process prior to shipping that results in an order being modified and a refund issued, that item will be deemed the same as a returned item and the amount being refunded will be subject to a return / processing fee of not less than 25% of the price of the item in question.
All Finial Company products are custom fabricated and are NOT RETURNABLE.
All Flexible Track are custom cut and are NOT RETURNABLE.
All Gould products are custom fabricated and are NOT RETURNABLE.
All Gould Traverse Systems are custom fabricated and are NOT RETURNABLE.
All Graber products are custom fabricated and are NOT RETURNABLE.
All Kirsch products are custom fabricated and are NOT RETURNABLE.
All Metal Mania products are custom and are NOT RETURNABLE.
All Orion products are custom and are NOT RETURNABLE.
All Paris Texas Hardware products are custom and are NOT RETURNABLE.
All Vesta products are custom fabricated and are NOT RETURNABLE.
Return Authorization Request Form:
If a return is authorized due to an error on the part of QualityCurtainHardware.com, a supplier, or manufacturer, a total refund will be given and all return freight expenses will be the responsibility of QualityCurtainHardware.com. All merchandise must be returned in its original shipping packaging with any and all included hardware and literature.
If a return is authorized due to any other reason, a refund will be given to the customer less all original shipping and handling fees plus any restocking fees. The customer will also be responsible for all return shipping charges as well as for the cost of any replacement items. All merchandise must be returned in its original shipping packaging with any and all included hardware and literature.
If you have any questions regarding our policies, please contact us .