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Shipping & Handling Information

On this page we detail our Shipping and Handling Policy.

Retail Orders of $150 or more are shipped  FREE of charge to the 48 contiguous United States.  This excludes all exceptional manufacturer surcharges, handling fees and processing fees.  Surcharges may apply due to size, weight or special handling,  such as charges applied for long poles and for our Iron Product lines.  These charges will be applied regardless of the order dollar amount and will be indicated as such on your order. Because of the significant discounts allowed on orders purchased with the Designer Pricing Model, all shipping, handling, processing and surcharge fees are charged on orders purchased with this discount program.  

Because of the ever fluctuating fuel costs, Shipping Charges are based on averages and may not always be accurate. We closely monitor these charges and change them as needed to ensure they are as accurate as possible. Even though this does not happen very often, if it is found that the actual cost of shipping an order is significantly lower or higher than what was charged, the difference will be either credited or debited against the credit card used for the purchase.  Before we debit any additional funds from a customer credit card, we will first attempt to contact the customer to inform them of our intent and seek their authorization to do so. If the customer refuses to pay any additional costs, we will attempt to negotiate a reasonable compromise.  If we are unable to do so, we reserve the right to either cancel the order and refund the charges for the order in question less any restocking fees charged by the manufacturer or simply let it go as is. If we decide to take either of these actions, we will also flag the customer as being a risk and refuse any future orders.  

You save money if you buy more items at one time rather than frequent smaller purchases. However, if you feel the shipping charges are too high for your order, contact us before placing your order and we will help determine the least expensive way to get your product delivered.
 

Suppliers use a variety of shippers.  The most common means are UPS and Federal Express and Common Carrier (truck).  There are surcharges applied to each order when a Common Carrier is used. UPS Ground, FedEx Gound and YRC Corp. are examples of Common Carrier Freight lines.

Some suppliers charge various fees for various services.  Each charge will be detailed on your invoice during checkout.  Our web store makes no money on these charges as we pass them directly from the supplier.

It is our intent for orders to ship as quickly as possible.  However, there are many factors that can impact shipping times.  Orders will be processed by our web store within 24 hours of receipt.  Exceptions are made for orders received after 3 pm. CST on Friday or weekends and National Holidays. Orders received during these times will be processed on the following Monday or the next business day.  All orders are shipped directly from the manufactures or our suppliers according to the general guidelines listed below.  Back-orders sometimes occur in this industry as in others.  Orders with back-ordered items will have a note posted in them indicating such and the status will be available via the web site Order Status option.

UPS, Fed Ex and most other carriers suspend all guarantees during the Christmas Holidays due to the significant increase of package delivery. Although they try to meet their standard delivery schedules, there are times when this is simply impossible. Based on our own experience, it is not uncommon to see an additional delay of up to a week or two.

If shipping to Alaska, Hawaii or transcontinental, please contact us for shipping details and estimated charges.    

For faster delivery options other than regular ground, please select "Expedited Shipping" at check-out.  This is a nominal fee for Expedited Shipping Services and my not cover the actual total cost for expedited shipping.  If you use this service and shipping costs exceed the amount charged, you are authorizing us to make a second charge to your credit card for the amount of that difference.  If you prefer, you can contact us prior to placing your order and we will provide you with a more specific amount.  All shipping methods are determined by the supplier.  Our web store makes no money on expedited shipping fees.  This option is not available on international orders.  If shipping to Alaska, Hawaii or transcontinental, please contact us for shipping details and estimated charges.

Approximate Shipping Times:  (not including the Christmas Holidays when additional delays can occur)  

Finial Company:           Approximately 15 business days.   

Flexible Track:             Stocked items 24 - 48 hrs. Excluding weekends.

Gould:                          Approximately 15 business days. 

Graber:                         Stocked items 48 - 72 hrs.  Excluding weekends. 
                                    All other items approximately 15 business days. 

Kirsch                          Approximately 15 business days. 

LJB:                             Kailey Collection stocked items 48 - 72 hrs.  Excluding weekends. 
                                    All other items approximately 15 business days.

Metal Mania:                Approximately 20 business days.

Orion:                           Approximately 15 business days.

Paris Texas Hardware:  Somerset, Villiers and Dominion will ship 48 - 72 hrs. from the time the order is submitted to the
                                     manufacturer. Excluding weekends.
                                     Regal Reflection - 14 business days.
                                     Easy-Pull Systems - approximately 15 business days.  

Vesta:                           Stocked items typically ship within 48 - 72 hrs. Excluding weekends. 
                                     All other items approximately 15 - 20 business days.  Call for details.
                                     DecoTrax       - In stock
                                     Mirage           - In stock
                                     Techno Track  - partially in stock.  Call for availability
                                     GeoLux          - Special Order


Long Pole / Rod Shipping Charges:
There is a Common Carrier Truck Shipping Charge for long poles/rods*.  At check-out, you will be asked if your order contains a long pole. If it does and you indicate so, the long pole charge will be added to your invoice and will be indicated as such.  As is with the shipping charges, if it is found that the actual cost of shipping an order is significantly lower or higher than what was charged, the difference will be either credited or debited against the credit card used for the purchase.  Rates are subject to change without notice. 

* Splicing two shorter rods together to accomplish the desired length can prevent long pole charges.  So, rather than ordering a 16 ft. pole, you could order two 8 ft. poles and the required splicing hardware and attach them together.  Of course, there would be additional costs for the splicing components.  However, this charge would be much less than the Common Carrier charges.  Nevertheless, you can still order the longer rod.  The common carrier charge will automatically be added to your statement. 

Some product lines cannot be spliced together.  Contact us for details.