On this page we detail our Shipping and Handling Policies.

Because of the ever fluctuating fuel costs, Shipping Charges are based on averages and may not always be accurate. We closely monitor these charges and change them as needed to ensure they are as accurate as possible. Even though this does not happen very often, if it is found that the actual cost of shipping an order is significantly lower or higher than what was charged, the difference will be either credited or debited against the credit card used for the purchase.  Before we debit any additional funds from a customers credit card, we will first contact the customer to inform them of our intent and seek their authorization to do so.  

You save money if you buy more items at one time rather than frequent smaller purchases. However, if you feel the shipping charges are too high for your order, contact us before placing your order and we will help determine the least expensive way to get your product delivered. 

Suppliers use a variety of shippers.  The most common means are UPS and Federal Express and Common Carrier (truck).  There are surcharges applied to each order when a Common Carrier is used. UPS Ground, FedEx Gound and YRC Corp. are examples of Common Carrier Freight lines.

Some suppliers charge various fees for various services.  Each charge will be detailed on your invoice during checkout.  Our web store makes no money on these charges as we pass them directly from the supplier.

It is our intent for orders to ship as quickly as possible.  However, there are many factors that can impact shipping times.  Orders will be processed by our web store within 24 hours of receipt.  Exceptions are made for orders received after 3 pm. cst Friday or on weekends or National Holidays.  Orders received during these times will be placed on the following Monday or the next business day.  All orders are shipped directly from the manufactures or our suppliers according to the general guidelines listed below.  Back-orders sometimes occur in this industry as in others.  Orders with back-ordered items will have a note posted in them indicating such and the status will be available via the Order Status option.

If shipping to Alaska, Hawaii or transcontinental, please contact us for shipping details and estimated charges.    

For faster delivery options other than regular ground, please select "Expedited Shipping" at check-out.  This is a nominal fee for Expedited Shipping Services and my not cover the actual total cost for expedited shipping.  If you use this service and shipping costs exceed the amount charged, you are authorizing us to make a second charge to your credit card for the amount of that difference.  If you prefer, you can contact us prior to placing your order and we will provide you with a more specific amount.  All shipping methods are determined by the supplier.  Our web store makes no money on expedited shipping fees.  This option is not available on international orders.  If shipping to Alaska, Hawaii or transcontinental, please contact us for shipping details and estimated charges.

Approximate Shipping Times:    

Flexible Track:             Stocked items 24 - 48 hrs. Excluding weekends.

Gould:                          Approximately 15 business days. 

Graber:                         Stocked items 48 - 72 hrs.  Excluding weekends. 
                                     All other items approximately 15 business days. 

Kirsch                          Approximately 15 business days. 

LJB:                              Kailery Collection stocked items 48 - 72 hrs.  Excluding weekends. 
                                     All other items approximately 15 business days.

Metal Mania:                Approximately 20 business days.

Orion:                           Approximately 15 business days.

Paris Texas Hardware:   Somerset, Villiers and Dominion will ship 48 - 72 hrs. from the time the order is submitted to the
                                     manufacturer. Excluding weekends.
                                     Regal Reflection - 14 business days.
                                     Easy-Pull Systems - approximately 15 business days.  

Vesta:                           Stocked items typically ship within 48 - 72 hrs. Excluding weekends. 
                                     All other items approximately 15 - 20 business days.  Call for details.
                                     DecoTrax       - In-stock
                                     Mirage           - In-stock
                                     Techno Track  - partially in-stock.  Call for availability
                                     GeoLux          - Special Order

Long Pole / Rod Shipping Charges:
There is a Common Carrier Truck  Shipping Charge for long poles/rods*.  When applicable, this charge is automatically added to your invoice and is indicated as such.  As is with the shipping charges, if it is found that the actual cost of shipping an order is significantly lower or higher than what was charged, the difference will be either credited or debited against the credit card used for the purchase.  Rates are subject to change without notice. 

* Splicing two shorter rods together to accomplish the desired length can prevent long pole charges.  So, rather than ordering a 16 ft. pole, you could order two 8 ft. poles and the required splicing hardware and attach them together.  Of course, there would be additional costs for the splicing components.  However, this charge would be much less than the Common Carrier charges.  Nevertheless, you can still order the longer rod.  The common carrier charge will automatically be added to your statement. 

Some product lines cannot be spliced together.  Contact us for details.